Buying Guide
Customer Service
“I don't have time to figure this out right now. Can I just speak with someone that can walk me through all this?” Absolutely, we encourage it! Promotionalitems.net MAS Industry Certified Consultants are always available to help you with your projects. Just call us at 1.888.887.8087.What Are Normal Production Lead Times?
Most custom printing orders can be completed in 10 - 15 working days from proof approval.What is a Setup charge? Are there Setup charges on reorders?
Set-up fees vary depending on the item. On most items, a one color, one location running charge is included with the standard set-up fee. Additional set-up fees may apply for multiple colors and additional locations. For most exact reorders, a set-up fee will be waived. The reorder must be the same product with the same imprint and within a 12 month period in most cases, or a new set-up fee will apply.Depending on the complexity of your order, other charges may apply. Examples of additional charges include:
- Rush Service
- Special Packaging
- Additional Print Locations
- Additional Colors
- Artwork Changes / Modifications
- Product Upgrades
- Less Than Minimum
- Pantone Matching System (PMS) Color
- Cancellations
- Changes Made After Authorization & Approval of Order
- Split Shipments
- Shipping to residential addresses standard
Although we make every effort to ensure item quantity and availability is updated on the web site, you should call us at 1-888-887-8087 before placing your order to make sure we have available stock, and to verify production time. Production does not begin until ALL the following requirements have been met:
- Payment has been received. Promotionalitems.net requires that all orders submit prepayment via credit card, check or money order before production can begin, unless you have been granted payment terms.
- Proof approval has been received. Promotionalitems.net requires that all artwork be approved before production can begin
- A signed (approved) order acknowledgment has been received. Promotionalitems.net requires that an order acknowledgment be signed and faxed or emailed with approval before final production can begin
