Our 100% Satisfaction Guarantee

We guarantee that you will be 100% satisfied with your purchase. We are so confident in our products and services that we want you to have a 100% worry free shopping experience. All you have to do is browse our extended product line, select your promotional items, email us your design and let us do the rest. There are NO hidden fees, and NOcancelation fees. If your product is not printed to your exact satisfaction we will reprint the order or work with you in every step of the way to ensure a satisfactory result. Furthermore, because we strive to reach 100% satisfaction, if you provide us with the wrong artwork or approve a wrong proof then we will happily reprint the order with a tremendous discount price.

Price Matching

We are aware that you have options when it comes to buying promotional items. Price is one of the largest factors that will determine your decision. Our goal at promotionalitems.net is to provide the lowest possible price on the internet for everything we sell. However if someone has the same item for less, then we will always attempt to price match it and then go a step further and beat the price..*NOTE: Price and item verification is required for our price match policy. We hold the right not to match pricing or bids from non-reputable or wholesale companies.

On Time Delivery

We understand that deadlines are part of business and we are experts in helping you meet that deadline or a special event. If we are given an in-hand date we guarantee to deliver your product on time or your money back. Promotionalitems.net will work with you each step of the way to select the best rush option or proper expedited delivery method in order to deliver the products in time for your event.

NO Setup Charges for Exact Re-Orders

We value your business and want to build a strong lasting business relationship. That is the reason why we do not believe in charging our clients any setup charges for re-orders. We keep your artwork and screens on file for up to 2 years and as long as you imprint the same design on the same item, all setup charges will be waived. Please contact customer service at 888.887.8087 to place your re-order.

Our Quality Control

We take great pride in providing the best promotional items on the market. If you are not fully satisfied with the product, we will look into the issue and work hard to find a product to your liking of better quality. Our quality control process insures that every product we sell has been specifically chosen by our product specialists for its durability, quality and effectiveness in your promotional campaign.

Exceptional Customer Service

When you call us at 888.887.8087, you will experience prompt experienced professional service. Many companies provide service with no enthusiasm and are simply not willing to go the extra mile to assist you with your needs. They just want to take your order and move on to the next one. Our customer service approach is above and beyond the ordinary. We provide knowledgeable, experienced, and extremely friendly service. We believe that service with a smile can extend over the phone and online. We strive for outstanding customer satisfaction and if one of our consultants does not meet our standards of excellence we want to know about it.

Absolutely NO Markup on Shipping

We are in the business to help your business and we know that many companies offer low prices on their product but later surprise their customers with elevated shipping or handling costs. This is just bad business. We strive to deliver the best products and the lowest rates with true shipping costs. You pay the exact UPS or FedEx rates. However in some instances a minimal handling fee of $5 will apply for the entire shipment. Heavier items like ceramic mugs might have extra packaging fees per box. You will not be surprised with our shipping costs, because we give you the shipping estimate on every Sales Order. Please note if a close in-hand date must be met then expedited shipping may be used, in which case we will present all cost and options for you to decide on before the products ship out.