Promotional Items Direct stands behind our prices with a Lowest Price Guarantee. If you have found a lower published price, we'll match it. If you find a lower published price within 30 days of your order, we'll refund you the difference in the price of the item.
Just fax or email us a copy of the ad or website page showing the lower price for same item and we'll expedite the processing of your refund. The lower price found must be for the same product, order quantity and delivery method (i.e. rush vs. standard delivery).

If the Promotional Items Direct base item price includes decoration costs, the competitor's quote must also include the decoration cost. Price guarantee applies to the item price excluding shipping costs, handling charges, taxes and additional setup and decoration costs not included in the base item price.

Promotional Items Direct wants you to be completely satisfied with your purchase.
To ensure we meet this standard, we offer only premium merchandise.

If you are not completely satisfied with your promotional product purchase we will replace, credit, or refund your order (Refunds may require merchandise return). Just call 1-888-887-8087 or email us at custspt@pidirect.net within 30 days of your order arrival and we will resolve the issue.

If you have any comments or suggestions on how we can better serve you, please contact us at 1-888-887-8087 or email us at custspt@pidirect.net